Terms of service

The agreement

These terms apply when you use mail2lead.com, buy our sending infrastructure, or engage us for lead generation services. By purchasing or using the services, you agree to them. If you are signing up on behalf of a company, you confirm you have the authority to bind it.

What we provide

• Lead generation services. Done-for-you outbound: targeting, copy, sending, reply handling, and qualified leads delivered to you, as described in the plan you choose.
• Sending infrastructure. Mailboxes, DNS authentication, tracking domains, redirects, and monitoring configured on domains you own, sold in monthly blocks.

Billing and cancellation

• Subscriptions are billed monthly in advance through Stripe.
• You can cancel anytime. Cancellation takes effect at the end of the current billing period, and the service runs until then. There are no long-term contracts and no cancellation fees.
• If a price ever changes, we tell you at least 30 days before it affects you.
• Billing mistakes happen; if you spot one, email us and we'll fix it.

Your responsibilities

• Give us accurate information about your company and offer.
• Bring domains you legitimately own or control. Domain ownership always stays with you.
• Use the services for lawful B2B outreach that follows our anti-spam policy. You are responsible for the offers and claims in campaigns sent on your behalf.
• Keep your sequencer and account credentials secure.

Acceptable use

Our anti-spam policy is part of these terms. Phishing, deception, malware, illegal content, or sending to harvested consumer lists gets an account suspended or terminated immediately, without refund, because that activity endangers every other sender on the infrastructure.

Ownership

• Yours: your domains, your brand, your data, and every lead we deliver to you.
• Ours: our processes, tooling, templates, and systems. We may use anonymized, aggregate performance data to improve the service.

What we don't promise

Outbound results depend on your offer, your market, and timing, so we do not guarantee specific reply rates, lead volumes, or revenue. We promise the work: correct infrastructure, honest reporting, and campaigns run to the standard described on this site. The services are provided as is, without warranties beyond what the law requires.

Liability

To the extent the law allows, our total liability for any claim related to the services is capped at the fees you paid us in the three months before the claim arose, and neither side is liable for indirect or consequential damages. Nothing in these terms limits liability that cannot legally be limited.

Termination

You can stop using the services anytime. We can suspend or end service for non-payment or for breaking these terms, and where reasonable we'll warn you first. Because your domains and data are yours, leaving is clean: everything we configured on your domains keeps working.

Changes and contact

If these terms change materially, we update the date above and notify active clients. Questions about anything here: hello@mail2lead.com.